We take the happiness and safety of our customers seriously. Please see below for important information related to our Customer Service.
100% Money Back Guarantee on your First Order
We are so confident you will love Waxhead Sun Defense products, we offer a complete money back guarantee on your initial order, up to $50 in product. If you are not completely satisfied for any reason, contact [email protected] within 30 days of receipt of your first order to obtain a full refund of your purchase price, less shipping. Please note we are unable to accept returns due to allergic reactions or fragrance sensitivities — we disclose our ingredients fully on our labels and website pages, so please read them carefully! No group or organization requests are allowed. Fraudulent, incomplete or illegible requests will not be honored.
To request a refund, send us an email using the contact form with the following info:
Your first and last name
Email address used for the order
Your order #
Name of the product purchased and price
Date of purchase
The reason for your refund
*Refunds are limited to $50 per customer
Orders received Monday through Friday will typically be processed by the next business day. Orders received on weekends and holidays will typically be processed the next business day. We use USPS as our primary shipping resource. Shipping times are generally 2-4 business days.
Once your order has been processed, you will receive an order confirmation from gowaxhead.com via email, which will include the USPS tracking number.